Connect WhatsApp support

Use WhatsApp when customers already contact your business through mobile messaging.

Connect WhatsApp

1. Open WhatsApp Support.
2. Start the setup flow.
3. Connect or configure your WhatsApp Business sender.
4. Choose the department or specialist that owns incoming messages.
5. Upload the key support documents in Knowledge.
6. Send a test message.

What to test

Send messages that cover:

• A common support question.
• A booking or availability request.
• A question that should require human approval.
• A message with missing information.

Good operating model

Start with AI drafting or triage, then add automation once the answers are consistent. Keep human handoff enabled for edge cases and customer-impacting decisions.